Nothing – We cover all your utility bills (gas, electric and water) with a one off cost of £98 before you move into the property subject to fair use.

Plus we also provide free of charge WiFi. If you bring your own TV, or use one that we’ve provided in your room/apartment, you will have to buy your own TV licence.

No! There is no large deposit or booking fee.

So things don’t get too hectic, we plan move-in day in advance and ask that people come at different times. You can request your preferred time slot and we will get back to you to confirm your booking. We will send you an email in advance to remind you how and when to book. Alternatively you can contact louise@livewith.house to arrange this.

If you want to pay your rent in three instalments, you’ll need a UK-based guarantor. This is someone who lives and works in the UK, and is willing to sign a contract saying they’ll pay your rent if you fail to do so. If you do not have a guarantor, you’ll need to pay your rent for the contract in advance.

Get in touch and tell us as soon as possible. How much we can help will depend on the timing and the circumstances of your cancellation.

Come and talk to us – we may be able to help out by delaying your payment. If we don’t know there’s a problem, we can’t do anything! If your payment is late and we haven’t heard from you, you’ll be charged a £35 admin fee.

Unfortunately, you are committed under the contract to pay the full rent, however if you decide you want to leave early please tell our office / rental managers asap. We may have a waiting list of people who would like to take over your room, which would then release you from your contract. If you find a replacement tenant, we’ll let you out of your agreement from the day they move in, and refund any unused rent that you’ve paid in advance (minus a £98 admin fee). We cannot refund your rent until you have found someone to take over your contract, their booking is confirmed, and they have paid the first instalment of their rent.

We have our own maintenance staff on hand to keep everything running smoothly.

Simply log the problem using our form by ‘clicking here’ and we’ll do our best to get to you asap.

P1 – Emergency Repairs: These are repairs which, if left unattended, would cause a danger to health, a risk to the safety of the residences, or serious damage to the building. We aim to attend to these within 8 hours of being made aware of the issue, and 24 hours to make safe. Depending on the nature of the issue and the parts required, it may take longer to solve the problem fully.

P2 – Urgent Repairs: These are repairs where any faults cause operational problems, and if not attended to quickly, may develop into an emergency. We aim to attend within 48 hours, and make safe within 7 days of being notified of the problem.

P3 – Routine Repairs: These are reactive repairs which do not fall into either of the above categories. They are not considered to be as immediately detrimental, and do not cause significant operational problems. We aim to attend these within 10 working days and complete within twenty working days of being made aware.

P4 – Planned maintenance programme: These are desirable improvements which would be considered in the programme of minor or major work planned by Trophy Homes

Although we like to look after our students as much as possible, we’re not responsible for changing light bulbs in your room. However, under certain circumstances, we will assist or change the bulb where access is restricted.

There are a number of things that could be a contributing factor to unwanted flies, ants or any other insects.

First off, check you’re not leaving any doors or windows open for a prolonged period of time, especially around food storage and service areas.

Secondly, make sure all your rubbish is correctly disposed of, and bins are emptied on a regular basis, including outside bins.

Thirdly, make sure your floor is clean, brushing and mopping often to remove any crumbs or bits of food that may have dropped.

Lastly, we recommend purchasing some fly spray or ant powder for the affected area. This can be purchased from any good supermarket, B&M or Home Bargains etc.

If the issue persists, we ask that you complete the maintenance form and a member of the team will be in touch with you as soon as possible.

We’re sorry that you wish to complain about an issue with us.

We’d love to resolve this issue as quickly and amicably as possible. We do have an official complaints procedure in place, and we aim to respond to and resolve all issues within a reasonable time frame.

To follow the correct channel and procedure we ask you make your complaint in writing by emailing

support@livewith.house

Please state your name and email address/telehphone number so we can contact you with a resolution, and some brief text about your issue. We aim to respond to all complaints within 24 hours (48 hours if a complaint is made on a Friday afternoon). If you call the office to make a complaint, we will direct you to email support@livewith.house. We require your complaint to be in writing so we can keep track of it.